Is your IT Support working to prevent problems before they happen, or do they fix the problem after they occur?

Different businesses have different requirements for the type of IT support they receive. While many advocate for proactive support, it’s not always the realistic option for you. 

The truth is, cybercrime should always be a major concern for your business’s operations, and having a team of IT experts at your beck and call can prevent harm to your business after a breach. 

Both efforts aim to minimise damage to your business and reputation after a breach; the difference is how they operate.

Reactive IT support is a process that focuses on speed when handling issues, such as a breach or system crash, after they happen. Essentially, IT support waits for an issue to be reported before responding and resolving it. 

You are urged to submit a ticket regarding the issue and receive assistance. For major incidents, disaster recovery and back-ups are used to get a business back online with minimal downtime.

A proactive process that focuses on prevention, strategy and efficiency. Here, risks are identified before they can impact your operations. 

This approach provides vulnerability scans to identify weaknesses in your network and improve your infrastructure before any issues occur. 

They manage software lifecycles, warn clients and advise them to prevent future security risks. 

For sectors like law, where Cyber Essentials certification is required, they manage applications and provide cybersecurity training to prepare staff for compliance needs before the deadlines. 

For most businesses, a proactive approach is more suitable, but not all businesses and sectors are alike, and you need a solution that helps your business. All businesses benefit from some form of cybersecurity, as the government reported that 43% of businesses were affected by cybercrime in the previous year.

Businesses that want to grow, remain compliant and efficient need this model, as it views IT as a strategic asset, not a utility.

Sectors that will benefit include:

• Law Firms and regulated sectors: Face hard deadlines and targeted threats. Cyber Essentials certifications are required to remain compliant and in operation. 
• Healthcare Professionals: Poor systems impact patient care; a reactive approach isn’t suitable if the system itself is a problem. 
• Recruitment: Extended downtime results in fewer commissions. Updated systems and communication services can be a great benefit. 
• Growing SMEs: Need to control costs while expanding. Helps cut costs and have in place flexible packages for specific business goals. You can grow affordably.

While proactive efforts can benefit all businesses, having a safety net is more than enough when things go wrong. 

Types of businesses that will benefit include:

• Basic Needs: Not all businesses have complex compliance requirements, and would benefit from seamless, practical support.
• Require On-Demand Availability: Some businesses don’t operate during standard hours, and they don’t need strategic consulting. This support caters to businesses that need to know they have the support when a problem hits. 
• Disaster-prone businesses: If a business hasn’t initially invested in proactive solutions to prevent disasters, they rely on reactive recovery.

This category is for users who need to switch from a reactive approach to a proactive one. An example of this is a software end-of-life situation, where an impending security crisis occurs if they don’t evolve. This requires a proactive migration of systems to prevent exposure to any risks.

Whether your business needs a proactive or reactive approach, we offer IT solution packages tailored to varied business needs. View our packages and decide on the option that best suits your budget and needs: https://reddoor.net/managed-it-support-services/