Get to know the team at redDoor IT
We offer end-to-end IT, business support and security solutions to ensure your IT works optimally for you, so you can focus on growing your business. We are deeply passionate about our work and providing the highest levels of care and attention to detail, so your business receives the best service possible.
Our engineers are highly experienced and user-friendly.
No matter your requirements: simple IT support, complex network issues or cybersecurity solutions, we provide seamless and practical support at every stage. Our experienced, trustworthy and knowledgeable team allow us to deliver excellent results for your business.
Many companies struggle with their IT. We want to help you take your business to the next level by providing innovative IT solutions that create streamlined, scalable results. After any deployment or installation, we can provide support services to advise you and help you stay on track.
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Proven track record
RedDoor IT has a proven track record of success in delivering technology and business solutions to clients of all descriptions. We put your business needs and goals first so we can support you fully.
We provide fully tailored cloud, data, mobile, web, and telephony solutions to meet your requirements.
24/7 support
Our skilled team provides technical support 24 hours a day, seven days a week, 365 days a year. We want to ensure that your networks and IT systems are working optimally, so you can concentrate on running your organisation.
RedDoor IT provide bulletproof backup and always make ourselves available when you need us.
Cost-efficient solutions
RedDoor strives to provide our clients with cost-effective solutions that deliver a maximum return on investment. Our team will enhance the usability of all solutions to drive down your costs.
As a result, our clients know what their costs are every month, and in many cases, will not need to invest in hiring, training, and managing an in-house IT team.
Excellent communication
We are committed to the success of our clients. We take great care to understand your business thoroughly, ensuring our solutions are tailored to meet your unique requirements.
We believe clear communication is the foundation of our excellent relationships. By fostering open and transparent dialogue, we develop and implement intelligent and effective IT and business solutions that drive your success.
Cutting edge solutions
We are committed to providing cutting-edge technology solutions that add value to your business.
As Microsoft Partners, we offer leading Office 365 help and support. Additionally, we partner with many other top technology providers to help your business become more efficient, streamlined, and productive.
Reliability
Our managed IT services provide peace of mind, ensuring your systems are continuously monitored and secure.
RedDoor strives to make our clients’ IT system resilient. We work hard around the clock to demystify complex technologies, offering advice and guidance at all times. Our experts stay ahead of the technology and regulatory landscape to provide advanced solutions for your company.
Director
Mark Deragon
Mark is a seasoned professional with over 30 years of experience in the field of Information Technology. As Managing Director, Mark demonstrates exceptional leadership skills and a profound understanding of technology trends. His expertise spans across a wide range of domains within IT, including managed support, network infrastructure, cyber security, and cloud computing.
Outside the realm of technology, Mark has a deep passion for golf. Whether it’s enjoying a leisurely round with friends or honing his skills on the course, he finds solace and joy in the game. Mark’s dedication to golf mirrors his approach to work – in both he is disciplined, strategic, and always striving for excellence.
Throughout his career, Mark has earned a reputation for his strategic vision, innovative solutions, and commitment to delivering results. Mark leads the RedDoor team by example, inspiring them to reach new heights and drive organisational success.
Cybersecurity & Technology Director
Barry Hannah
Barry has worked in the Information Technology field for almost 25 years. In his role as Cybersecurity & Technology Director, Barry uses his wealth of experience and knowledge to assist business growth for RedDoor’s customers through the implementation of managed IT services. He leads the technical team with acumen to ensure that customer problems are solved, and the highest quality of service is maintained.
Outside of the office, Barry’s passion for football sees him attending Fulham matches with friends and family where he has been a season ticket holder for many years, he also loves helping out at his daughter’s local Under 12’s team. Barry likes to keep fit and healthy by either going to the gym or riding his bike.
Operations Director
Kirsten Taylor
Kirsten, a key player at RedDoor for over 8 years, seamlessly manages various roles, including Operations Director, Personal Assistant to Mark Deragon, and handling Accounts. Recently venturing into a fitness journey, she’s traded office steps for gym reps, embracing fitness with the gusto of a workout warrior. Kirsten’s dedication to the gym mirrors her commitment to excellence in the workplace.
Her love for travel and shopping underscores an adventurous side that complements her professional acumen. Kirsten’s vibrant and bubbly personality not only brightens the workplace but also enriches her experiences beyond the office walls, making her an invaluable and dynamic asset to the RedDoor team.
Director of RedDoor Trade
Tony Deragon
When Tony isn’t managing accounts, he enjoys spending quality time with loved ones. You’ll often find Tony at the pool table perfecting his billiards skills or the golf course. He believes that a good game of pool or golf is not just about winning—it’s about strategy and camaraderie. When he can, Tony actively participates in community events and initiatives. He believes in giving back and making a positive impact wherever he can.
Business Mentor
Gordon Walker
Our leadership team are always open to new ideas, including redefining their roles and responsibilities as part of our business transformation over time.
Gordon is experienced in making effective interventions through coaching and mentoring in IT outsourcing contracts in the UK and internationally.
In the last few years, he has established his coaching and mentoring practice working alongside companies, individuals and charities going through transitional change, so the RedDoor IT is a perfect fit for his comprehensive and diverse skillset.
In his spare time he enjoys nature photography, scuba diving and is an avid traveller!
Sales and Marketing Consultant
James White
James is RedDoor’s Sales and Marketing Consultant, responsible for driving business growth and shaping the company’s go-to-market strategy.
With a strong background in sales leadership and marketing, he works closely with clients to understand their goals and ensure RedDoor delivers solutions that support long-term success.
James is passionate about building trusted relationships and helping organisations realise the full value of their IT investment.
Business Development Manager
Devan Appalsamy
He began his career in IT back in 2004, bringing with him a wealth of experience in networking and PC repairs.
Known for his personable nature, Devan thrives on client interaction and takes great pride in resolving technical issues, nothing makes him happier than seeing a satisfied customer.
At RedDoor IT, his strengths lie in his deep technical knowledge and his ability to communicate clearly and warmly with customers, no matter the complexity of the task.
His best skills include networking, PC diagnostics and repair.
Outside of work, Devan enjoys a good game of 8-ball pool, jogging, diving into a good book, and taking part in any water-based activity.
Business Development Manager
Costa Beja
I hope you are well and having a great start to the New Year.
My career began in 2021, working as a retention’s agent. I previously worked in various roles which include complaint handling, customer service, sales and business development.
I am known for my humor, bubbly personality and ability to build relationships. I love constant human interaction.
At RedDoor IT, my strengths lie in understanding customers’ needs and solving their problems.
My skills include MS excel, troubleshooting and attention to detail.
Outside of work, I enjoy an adventure, hiking, cycling and playing video games.
Technical Account Manager
Nyron Browne
With no professional experience within the IT industry, he took a leap of faith leaving his previous job to start his career within this line of work.
Outside of working, Nyron has numerous hobbies that he likes to indulge in, whether it’s playing games at home or going to the park with some friends to play basketball. He’s also a health enthusiast who loves calisthenics and sticking to a strict diet to enhance his progression.
Nyron also loves to make videos and listen to music. He also makes music, as it allows him to explore his creative side and he finds it quite relaxing and therapeutic. After making a very positive impact as an IT Apprentice, he was recently promoted to the Technical Account Manager role, where he combines his technical knowledge with taking care of our clients requirements.
Customer Relations Coordinator
Olivia Palmer
Olivia is dedicated to ensuring our clients receive unparalleled support and satisfaction. Her knack for understanding client needs and her proactive approach make her an invaluable asset.
When she’s not working her magic with clients, Olivia loves spending quality time with her family and friends. Her vibrant personality and enthusiasm shine through in everything she does, making her a joy to work with and a trusted point of contact for our clients.
IT Project Manager
Matthew Laker
He loves the variety in his day-to-day work, with each project bringing its own challenges and enjoys finding effective and long-lasting solutions to client’s issues. While this is not always easy, Matthew relishes the challenge.
Matthew’s role includes serving as an escalation point for ongoing customer projects while also helping to support escalated customer tickets, ensuring they receive the best service possible, with efficient solutions to their problems.
His top skills are Intune and Cloud computing, (Azure/Entra).
Outside of work, he loves watching all kinds of sports, his favourites being Formula 1 and Football.
Technical Manager
Azaam Rafeek
Azaam is the Technical Manager at RedDoor, having joined the team in April 2022. With a robust background in managing technical aspects of projects, he plays a crucial role in ensuring seamless execution and high-quality results.
Outside the office, Azaam is a passionate traveller, constantly seeking new adventures in different cities and countries. Azaam’s love for culinary exploration is equally pronounced; he spends his spare time trying out new eateries, embracing a wide array of cuisines.
This blend of professional acumen and adventurous spirit makes Azaam a valuable and dynamic member of the RedDoor team, contributing not only to technical excellence but also embodying a zest for life beyond the workplace.
Service Desk Engineer
Simon Tarry
Technical Engineer Simon has been part of the RedDoor IT family since 2017. He plays a pivotal role in ensuring the seamless functioning of our customers’ IT infrastructures. Simon is not just a problem-solver; he is a pro-active thinker who creates solutions to optimise efficiency, enhance security and promote scalability.
Simon is a coffee enthusiast with an unapologetic sweet tooth, always opting for that extra dash of sugar to kickstart his day. In Simon’s spare time, you’ll often find him immersed in the virtual realms of Baldur’s Gate 3, where he navigates through epic adventures and strategic challenges. Music also holds a special place in his heart, as he is an avid fan of the Beatles.
Service Desk Engineer
Kevin Zheng
Kevin, who is part of our talented team of Service Desk Engineers, is a tech enthusiast with a profound love for computer components. He joined the RedDoor IT team in January 2020. His work plays a crucial role in providing customer satisfaction through the implementation of long-term solutions and improvements. His world both inside and outside of work revolves around motherboards, graphics cards, and the intricate details of electronic devices. Kevin’s exceptional memory is his superpower, allowing him to absorb and recall information effortlessly.
Beyond the realm of technology, Kevin is on a cinematic quest. In his free time, he meticulously works his way through a list of films he’s yet to see. Whether it’s classic gems or contemporary masterpieces, Kevin approaches each movie with the same enthusiasm and attention to detail that defines his exploration of computer hardware.
Service Desk Engineer
Kyle Haughton
Kyle started with RedDoor IT in January 2023 as a Level 3 Information Communication Technician Apprentice, and as of December 2024 he was promoted to being a Service Desk Engineer. His passion for technology, proactive attitude and commitment to continuous learning makes him an invaluable asset to our team of IT experts. In his spare time, Kyle likes to tinker with his gaming PC setup at home and keeps fit by going to the gym. He also likes to stay up to date with the latest advancements in the ever-changing IT services landscape.
Level 3 Information Communication Technician Apprentice
George Toye
He enjoys identifying and resolving technical issues for our clients, it’s a process that’s both challenging and rewarding.
His day-to-day duties include monitoring customer systems and backups to ensure everything runs smoothly, building and maintaining computers, handling support tickets, and tackling a variety of other IT tasks as they arise.
Outside of work, he loves skating, gaming, and spending time with friends and his girlfriend, and exploring new hobbies.
“I pride myself on being organised, a quick learner, and someone who works well independently or as part of a team. Working at RedDoor has not only deepened my technical knowledge but also allowed me to grow professionally in a field I’m passionate about.”
Business Admin Apprentice
Maddie Penfold
Maddie joined the RedDoor IT team in June and has settled in brilliantly so far.
She brings structure and energy to the team through her highly organised and detail-oriented approach.
Maddie likes the variety her role offers, from handling invoices and maintaining office stock, to coordinating meeting spaces and managing documents.
Her day-to-day tasks include purchasing, invoicing, liaising with external suppliers for quotations, and ensuring the workspace remains efficient and well-run for everyone.
Maddie particularly enjoys the opportunity to interact with different people throughout her workday, as it allows her to develop her communication skills.
She takes pride in supporting a well-functioning office environment and is known for her strong time management and attention to detail skills.
Outside of work, Maddie loves spending time with friends, exploring new restaurants, going shopping, and enjoying peaceful walks with her dog.
She also regularly goes to the gym and is passionate about her fitness.
Account Manager
Elin O'Neill
Elin is a customer-focused professional who enjoys building relationships and understanding what each client truly needs. She takes pride in offering clear, practical advice and helping customers find the best solutions for their requirements.
On a day-to-day basis, Elin works closely with clients by handling enquiries, visiting customers, and ensuring requests are completed efficiently and to a high standard. Her approachable manner and attention to detail help create a smooth and positive experience for everyone she works with.
Outside of work, Elin enjoys going to the gym, shopping, and spending time with friends.
With strong communication and problem-solving skills, Elin is confident in guiding customers and making sure they feel supported and well-informed at every stage.
Speak with Our Team today
To discuss managed IT support, cyber security, Microsoft 365 services and much more, contact us today.
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