Day in the life of Olivia: Customer Relations Coordinator
In today’s competitive business landscape, fostering strong relationships with customers is more crucial than ever. Olivia, our dedicated Customer Relations Coordinator, exemplifies what it means to go above and beyond in her role. This month, Olivia shares insights into her daily routine, how she manages customer relationships with care and precision, and what motivates her to maintain her proactive approach.
Q: Can you tell us a little about your role at RedDoor and what a typical day looks like for you?
A: As the Customer Relations Coordinator on the sales team, my main focus is ensuring that our customers are happy and well-supported. A typical day for me involves a mix of checking in with customers, handling inquiries, and collaborating with the sales team to make sure we’re all aligned on how to best meet customer needs. I also manage follow-ups after sales, ensuring our customers feel valued throughout their entire journey with RedDoor.
Q: How do you keep track of all your customers’ needs and ensure each one receives personalised attention?
A: I rely heavily on our CRM system to track customer interactions and stay organised. Every customer is unique, so it’s important to me that I approach each relationship with that in mind. I make sure to take detailed notes during calls and meetings, so when I follow up, I’m addressing their specific goals and concerns. I also proactively reach out with updates or helpful information – customers really appreciate that personal touch.
Q: How do you stay motivated and maintain such a high level of energy throughout the day?
A: I think a big part of it comes from the relationships I’ve built with customers and colleagues. When you genuinely care about the people you’re working with, it gives you energy. I also make sure to take short breaks to recharge, whether it’s grabbing coffee or chatting with a coworker. Outside of work, I spend time with my family and friends – my support system keeps me balanced and energised for each new day.
Q: What do you enjoy doing in your free time?
A: I’m all about quality time with loved ones! Whether it’s a family barbecue, a movie night with friends, or just hanging out at home, that’s how I like to unwind.
Q: What would you say is the most challenging part of your role?
A: The most challenging part is definitely juggling multiple customers at once, especially when each customer has their own set of needs and timelines. It requires a lot of prioritisation and time management. But I’ve developed systems to stay on top of things, and my team is fantastic, so I always feel supported.
Q: What do you think sets RedDoor apart in terms of customer relations?
A: I think it’s our genuine commitment to our customers’ success. We’re not just here to close a sale and move on. We build long-term partnerships, and we’re invested in helping our customers achieve their goals. That philosophy is really woven into everything we do, from the leadership to the individual teams. I’m proud to be a part of a company that values relationships over transactions.
Q: To wrap things up, what’s one piece of advice you’d give to someone starting in a customer relations role?
A: My best advice would be to listen actively and stay curious. Customers will always tell you what they need, sometimes in ways that aren’t immediately obvious. So, ask questions, pay attention to the details, and really understand their challenges. It’s also important to be empathetic – put yourself in their shoes. When customers feel heard and understood, that’s when trust is built, and that’s what leads to long-term success.
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