FAQs – General
The following are general frequently asked questions (FAQs) which may help resolve your issue or guide you to the relevant page of our website to get support.
If your computer doesn’t power on, check that it is properly connected to a power source and that all cables are secure. If it still won’t start, it could be a hardware issue. Contact us for diagnostics and repair.
Pop-ups and unusual ads may be a sign of adware or malware. Avoid clicking on these ads, and contact us immediately for a security scan to remove any malicious software and protect your computer from further damage.
A non-responsive keyboard or mouse could be the result of driver issues, a faulty USB port, or device malfunction. Try connecting the device to a different port. If the problem continues, we can help diagnose and replace faulty hardware.
Slow internet speeds can result from bandwidth limitations, outdated equipment, or network congestion. We can assess your network and suggest hardware upgrades or configurations to improve speed and performance.
Error messages often indicate problems with application installation, missing files, or outdated software. Provide our support team with the error code or description, and we’ll help you troubleshoot or reinstall the application.
A blue screen can indicate a serious system error, often caused by faulty hardware, software issues, or driver conflicts. Write down the error code displayed and contact us for troubleshooting to prevent further damage.
Printer issues may be due to connectivity problems, outdated drivers, or hardware malfunctions. Ensure your printer is properly connected and powered on, then try restarting it. If problems persist, our support team can help you reinstall drivers or diagnose hardware issues.
Regular backups are crucial to protecting your data. We offer automated backup solutions that regularly save your files to secure cloud storage or external drives. Contact us to set up a customized backup plan.
Login issues can arise from forgotten passwords, account lockouts, or corrupted user profiles. If you’ve been locked out, contact our support team to reset your credentials or recover your account.
Depending on your setup, deleted files may be recoverable from the Recycle Bin or through backup systems. If the file is not easily retrievable, our data recovery services can assist in restoring lost files.
Increased spam can indicate your email has been compromised or your spam filter isn’t properly configured. We can assist in strengthening your email security and configuring spam filters to reduce unwanted emails.
Inaccessible files may be the result of corruption, file permission changes, or malware. If the issue is data loss, we can attempt data recovery and check for security breaches that may have impacted file access.
Connection issues could stem from problems with your network, router, or Wi-Fi settings, or your computer’s network adapter. Try restarting your router and checking your network settings. If the issue persists, we can help troubleshoot your network remotely or on-site.
Unresponsive software may be due to compatibility issues, insufficient system resources, or corrupted files. We can assist by updating or reinstalling the software, troubleshooting compatibility issues, or performing a system check.
Missing emails may be caused by incorrect email settings, a full inbox, or issues with your email provider. Check your spam folder and ensure your mailbox is not full. If issues persist, we can help reconfigure your email settings or troubleshoot server problems.
Slow performance can be caused by various factors such as insufficient memory (RAM), a lack of disk space, malware, outdated software, or too many background applications running. Contact our support team to diagnose the issue and recommend solutions, like upgrading hardware or optimising your system.
Frequent freezing or crashes may result from hardware failures, outdated drivers, corrupted software, or malware infections. We can remotely troubleshoot the problem or, if necessary, schedule a site visit to resolve hardware issues.
If your computer crashes and you lose important data, stop using it immediately to avoid overwriting lost files. Our data recovery services can help retrieve lost information and restore your system to a working state.
This may be caused by signal interference, outdated drivers, or router issues. Our team can perform a network assessment to optimize your Wi-Fi setup and resolve connectivity issues.
