RedDoor Intelligent Technology Solutions

Managed IT Services

RedDoor Terms of Business

We're here for you & we're here to help 7 days a week, 365 days a year. Call us on 020 8540 9020 email us here or login to our helpdesk here. We will come back to you as soon as is possible. Most enquiries are responded to immediately and actioned within 24 hours. Our simple service level agreement and key terms of business are outlined below

Our Service Commiment to you

We have a 1 Hour Response time during work hours and aim to resolve any issues within 4 hours (9-5.30 Mon-Fri)

Complaints and escalation process

Any complaints, escalation after initial response to MD please send to team@reddoor.net

Our key terms and base costs (domain names)

The domain-name related services we provide start from: £10 pcm
Auto renewal of domain names - We require 3 months notice prior to cancellation
Your domain names registered with us are automatically renewed and will continue to be charged at £10 pcm
Should you wish to transfer your domain name to another provider and terminate you contract with us there is a 3 month notice period required and a £25 termination charge will be levied
All prices quoted above are subject to VAT at the prevailing rate

Further terms and conditions

Listed below are our more detailed terms of business and service level agreements. Please click a link to open up a PDF

Get in touch right here - 020 8540 9020