Day in the life – Simon
Ever wondered what goes on behind the scenes at RedDoor? Let’s dive into a typical day for Simon, one of our brilliant Service Desk Engineers, as he navigates through complex IT challenges with his signature blend of expertise and enthusiasm.
What does the role of a Service Desk Engineer involve?
“As a Service Desk Engineer, I install, support, upgrade, and resolve any issues within our clients’ technology infrastructure, encompassing computers, laptops, printers, and phones. I take ownership of issues, ensuring proper reporting and routing to support our clients’ staff as necessary.”
How do you approach your tasks throughout the day?
“It’s all about prioritisation. I tackle the most critical issues first, like system outages or security breaches. Once those are under control, I focus on proactive tasks, like optimising our clients’ infrastructures for better performance and security.”
What kind of challenges do you typically encounter in your role?
“Every day brings its own set of challenges, from troubleshooting intricate network issues to designing scalable solutions for our clients’ growing needs. But that’s what keeps things interesting!”
We hear you’re a coffee enthusiast. How does coffee factor into your day?
“Coffee is my fuel – I like mine with an extra dash of sugar to give me that kick I need to tackle the day ahead.”
When you’re not busy solving IT issues, what do you do in your spare time?
“You’ll often find me immersed in the virtual realms of Baldur’s Gate 3, strategising my way through epic adventures. And of course, music is a big part of my life—I’m a huge Beatles fan.”
As someone who’s been with RedDoor since 2017, what motivates you to keep pushing forward?
“The thrill of problem-solving, for sure. But more than that, it’s the satisfaction of knowing that I’m helping our customers succeed by keeping their IT infrastructures running smoothly. That’s what keeps me going every day.”
Learn more about our team here.
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“Great service.”
-Jacqueline Ritchie
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“First class service as always! highly recommended.”
-Donna Coyle
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“My Helpdesk support was provided by Simon Tarry. What a very customer focused member of staff. A credit to the company.”
-Neil Kirkpatrick, May 2024 from Google reviews
