Day in the life – Kyle
This month we spent the day with RedDoor’s apprentice, Kyle Haughton. He sat down with us to answer a few questions.
My background
I began my journey with RedDoor in January 2023. Currently, I’m navigating through the final year of my education at Croydon College. In July I will finish my course and join the RedDoor team as a full-time member, moving into a 1st Line Support role, which I’m really looking forward to.
My role as an apprentice
My role as IT Support Apprentice is to ensure RedDoor’s smooth operations through systems monitoring and maintenance.
Some of the ways I maintain the reliability, security, and efficiency of our systems are through software updates and configurations, as well as providing technical support and troubleshooting where needed.
A big part of my job is to implement necessary security measures to safeguard sensitive data from cyber security threats. Part of this involves staying up to date on emerging trends and threats within cybersecurity to stay ahead of potential attacks.
Throughout all of this, RedDoor fully supports my studies. My apprenticeship has been a great way for me to learn about the different roles within managed IT services and work with seasoned professionals to develop my own skills.
Fun facts
Outside of work and college, I like to spend time working on my gaming PC setup, tweaking and optimising it to perfection. I enjoy staying informed on the latest advancements in the ever-changing landscape of IT and am a regular at my local gym, where I channel my energy into staying fit and healthy.
Learn more about the rest of our team here.
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“Service was superb, and faultless. My technician remotely took over my PC and rectified the problem without having to direct me like most technicians do, which speeds up the process and avoids constantly having to feedback what your looking at on the screen to someone over the phone. All these points means it only took 10 minutes to rectify a network issue that I’ve been struggling with for a week. Top Quality and would recommend to anyone.”
-Emm4nu5L
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“Fast and amazing service from Reddoor. Always more than happy to help no matter how big or small the problem is. Would highly recommend!”
-Jessica Smith
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“A good quick response from the IT Technician when the problem was reported. Swiftly dealt with and resolved, very please with the time scale and courtesy manner of the Techician.”
-Patricia Williams
