Managed IT Support Services
What are managed IT support services?
Managed IT support services involve outsourcing the support, maintenance and proactive management of your businesses IT needs. This approach aims to enhance operations and lower costs by reducing the need for in-house staff.
How does RedDoor IT help with your managed IT support services?
RedDoor IT provides proactive managed IT support services to businesses of all sizes, we will make your IT work for you so that you can focus on your core business.
Our motivated and highly trained technicians can deliver IT support and solutions that meet your needs and budget, and our tailored approach means that you will only pay for the services you require. We deliver IT support, guidance, and cyber security to maximise the return on your investment.
Our team is invested in the success of our clients and will always try to find ways to simplify and improve your company’s IT and technology.
Need help with your IT?
We support all major brands
Your IT support on call
IT plays a crucial role in your business, and we have been partnering with organisations for over a decade, supporting them with their IT infrastructure.
We invest time in understanding your business and its goals, so we can help you meet your targets. Many companies do not need full-time IT staff, but it is essential that their IT runs efficiently and systems are built to be flexible, dependable and scalable.
In an ever-changing world of new technologies, legislation, and security concerns, we can offer a comprehensive level of service.
Proven expertise
For over 14 years, we have been delivering quality IT support services to our clients. We aim to build robust and long-lasting relationships based on trust and integrity.
We will always go the extra mile to deliver an excellent service and see ourselves as a key part of your business.
Proactive monitoring
We can solve your IT issues quickly and effectively and proactively monitor your systems to prevent issues from occurring in the first place. This will boost productivity over time.
We will ensure all data is securely and regularly backed up for your peace of mind.
One-stop-shop
We are a one-stop shop for all your IT issues, providing a single point for all your IT business needs.
We ensure that our recommendations are the right ones to help you achieve your goals. Your needs are our top priority, and we will set you up for success.
Our Managed IT Support Service packages and pricing
CORE
£55 per device
SLA response
Client portal access
IT asset and tag
Proactive monitoring & management
Backup management
Weekly remote checks
Remote support
Peripheral support
Server and SharePoint support
Anti-virus
Ransomware
DNS filtering
Microsoft 365 Cloud management (does not include new users)
Network infrastructure – for example physical network and VPN
Admin password management
ADVANCED
£90 per device
CORE +
Onsite support
DarkWeb monitoring
Quarterly onsite checks
Quarterly IT meeting
SharePoint backup
SaaS email defence and backup
Managed SOC and EDR
Cyber-Awareness training
IT policy – updated quarterly
Third party liaison for business specific applications
Vulnerability scan (Monthly)
User and admin password management
ULTIMATE
£120 per device
| CORE and ADVANCED + Cyber Essentials certification Cyber Essentials management Cyber Essentials annual audit Penetration test (Annually) Project costs are based on our hourly rate of £100 per hour. Block hours are available to purchase in advance and attract a discount. Please enquire for more information. |
CLOUD
£10 per user
|
SLA response |
Managed IT security
We take a full approach to your IT systems and invest in managing your security. This includes web and email filtering and security, firewalls, anti-virus software, data loss prevention, mobile and device management, vulnerability scanning, end-to-end encryption and more.
Our experienced team can identify potential security risks and offer advice and guidance regarding the best solutions for your business. We can ensure your business takes advantage of the latest technological innovations so you can rest assured that your data, applications, and software are safe. Our service can also provide valuable business continuity.
